Online Privacy Policy

Use of Information

Our primary objective with this information is for use of processing your orders, accounting issues or anything else that we would need to conduct business with you. We also use this information to help better our product offering and services for our customers. We have occasionally used this information to contact customers regarding product promotions or other services we offer. However, we do not do this with all customers or transactions.

If you do not wish to be contacted regarding products or services or would like to opt-out of current promotions, please e-mail us at sales@the-modular-solution.com.

Modular Solutions does not and will not knowingly sell, rent or lease your personal information to any 3rd party company. We will not knowingly use or disclose any information to 3rd parties unless required by law or unless it would be required to maintain and safeguard any of our property or rights.

Modular Solutions and its subsidiary companies offer products from numerous manufacturers and suppliers. This privacy policy does not pertain to those companies or any of their websites, digital media or other online media platforms or channels. For more information on any non-Modular Solutions privacy policies please visit those websites or contact those companies directly.

Collected Information

Account Information

When you create an account online or if we create an account for you internally, we collect your name, e-mail, address, phone number and other general information. We also use a 3rd party company to securely collect credit card information. Most data will be stored as long as your account is open. Credit card information may only be stored by our 3rd party service for a certain amount of time. You can update your account information at any time by logging into your account or contacting us directly.

Documents and Forms

We may collect information from purchase orders, credit references and other forms.

Direct Communication

We may collect general information from e-mails, texts, phone calls or other such common forms of communications. We reserve the right to record phone calls for quality assurance. We respect our customers' privacy regarding sensitive company information and will not knowingly share with any 3rd parties unless required by law or unless it would be required to maintain and safeguard any of our property or rights.

Social Media & Websites

Modular Solutions and its subsidiaries use social media channels to promote its products and services as well as to communicate with its customers either on a one-to-one basis or in group/public forums. Any information gathered in a private setting such as by messaging will fall under the guidelines of this privacy policy. Any information posted in a public forum will be considered public information and will not be subject to our privacy policy. Our websites may have interactive features or programs which collect information. This may be a contact form, search field or other such feature. We also use tools such as Google Analytics, Chat Box programs and other website marketing and communication tools to determine marketing trends as well as to improve our products and services.

Trade Shows and Public Events

Modular Solutions, its subsidiaries, and its employees may attend Trade Shows or other industry related public events. The information gathered at these events will only be used for the purposes they were intended for.

Web Services

We may use Google Analytics, or other web services that gather and provide information to help us improve our websites and services to our customers. These services may use cookies, tags/web beacons to gather information.

Data Security

Modular Solutions takes the protection of your personal information seriously. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, and destruction, including:

• Secure SSL/TLS encryption for all data transmitted through our website
• Secure third-party payment processors for credit card transactions
• Restricted access to personal data by authorized employees only
• Regular security audits and updates to our systems

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, including legal and business obligations:

• Account Information: Retained as long as your account is active. You may request deletion at any time by contacting us.
• Credit Card Information: Only stored by our third-party payment processor for the time necessary to process transactions (typically 30 days or as required by payment standards).
• Purchase Records: Retained for 7 years for accounting, tax, and legal compliance purposes.
• Communication Records (emails, phone calls, texts): Retained for 3 years unless required longer by law.
• Website Analytics: Typically stored for 26 months by Google Analytics.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather analytics:

• Essential Cookies: Required for website functionality and security (login sessions, payment processing)
• Analytics Cookies: We use Google Analytics to understand visitor behavior and improve our services. Google may collect information about your browsing activities.
• Marketing Cookies: We may use cookies for retargeting and marketing purposes (e.g., social media pixels)

You can control cookies through your browser settings. Disabling cookies may limit website functionality. For more information about Google Analytics, visit Google's Privacy Policy.

Your Privacy Rights & Data Subject Requests

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete information.
• Right to Deletion (Right to be Forgotten): You may request deletion of your personal information, subject to certain exceptions for legal obligations or business necessity.
• Right to Data Portability: You may request your data in a portable format.
• Right to Opt-Out of Marketing: You may unsubscribe from promotional communications at any time.
• Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to your request within 30 days or as required by applicable law.

GDPR & International Data Transfers

For users located in the European Economic Area (EEA) or other jurisdictions with data protection regulations:

• We comply with the General Data Protection Regulation (GDPR) where applicable.
• Personal data may be transferred internationally to process your orders and provide our services. We implement appropriate safeguards for such transfers.
• If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) to know, delete, and opt-out of the sale of your personal information.

If you believe we have not complied with your privacy rights, you have the right to lodge a complaint with your local data protection authority.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information and terminate the child's account.

Third-Party Links & External Websites

Our website may contain links to third-party websites and services. This privacy policy applies only to our website. We are not responsible for the privacy practices of external websites, and we encourage you to review their privacy policies before providing your information.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with an updated "Last Updated" date. Continued use of our website following such changes constitutes your acceptance of the updated privacy policy.

Contact Us

Acceptance of Terms

By using any of our websites and services, you agree to this privacy policy and our practices regarding the collection and use of your information. If you do not agree with these terms, please do not use our websites or services. Continued use of our websites following the posting of changes to this policy constitutes your acceptance of those changes.